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Can You Hear Me Now?

Good communication is certainly one of the hallmarks of providing excellent customer service. Are you a responsible Seller who responds promptly to inquiries? Do you make it a point to check your selling sites at least once per day and monitor your email for potential questions or requests? In order to make your Customer feel valued, one must be motivated enough to respond promptly and efficiently to any and ALL communications from a customer/potential customer. Let your potential customers know you are listening and that you CAN hear them now. They will reward you with positive feedback and reviews and will become loyal and valued repeat customers!

Please feel free to check out my Addoway reputation at this Addo link:

http://www.addoway.com/mrsdinkerson/reputation



share on: Share it! Tweet it! Stumble it! Digg it! Email it!  |  Permalink  |  mrsdinkerson in Customer Service | 23 Comments
Reader Comments  (23)

Monty
Monty | January 2nd 2014 at 1388715783

Ha! I hear that!...

I was just running some statistical Twitter graphs for research when I accidentally came across this blog "On Twitter" and just had to be NOSE-e to read what this is all about.

Am a responsible Seller who responds promptly to inquiries?
Nope! Because I don't ever get those type of inquiries. 100% of my customers seem satisfied with the full details within their item description that it only makes SENSE for merchants to be precise without going overboard with their own ads.

I fully agree with "they will become loyal and valued repeat customers"...

What a fine way to start off the New Year by reading this blog this evening.

+hanK yoU for the excellent advice.....and Happy New Year!....ciaO, Monty
mrsdinkerson
mrsdinkerson | January 2nd 2014 at 1388727729

Thanks for taking the time to add your comment, Monty! Perhaps a blog about accurate descriptions and full details would be a pertinent topic for Sellers. :)
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Curious George | January 3rd 2014 at 1388767679

Are these components of Customer Service:

1. Should a seller request feedback from buyer?

2. Should seller contact buyer if Negative feedback was given?

3. Should a Merchant create awareness in their shop by uploading a banner?

4. Should a seller be posting topics within a Discussion Forum that come across negative about their business transaction with buyers?

5. Should a seller contact previous buyers with "Sale Notices, Coupons and Discounts" using internal site mail or email?

6. Should you rely on the site to inform buyer that their order has been shipped or should the seller go one step further to contact buyer direct?

7. There are Addoway Merchants with a "Last Activity" shown in 2012, in October 2013, is this good CS?

8. Should blogs be promoted for buyers to read?

9. If a blogger has questions within their own blog asked by readers and does not answer them, would that be considered part of CS?

10. Next month, the 4th annual Sellers Choice Awards 2014 will be out. Online sellers will be able to rate each of the marketplaces in which they have experience selling on the following criteria: CUSTOMER SERVICE, Communication, Profitability, Ease of Use. Addoway will be on that list of choices. Will you be voting?
mrsdinkerson
mrsdinkerson | January 3rd 2014 at 1388784888

Thank you for taking time to comment and add your questions to this blog, Curious George. I take it you have experienced some of the issues you raised wth your questions, am I right? As for the questions regarding communication (which this blog is addressing) I believe communication IS a two-way street and Sellers should always do their part to keep lines of communication open with their customers. However, there are times when communication can become blocked or turn exceptionally negative and may need a third-party intervention- such as the selling site and their Support Team directly.
Are there any other thoughts out there?
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Mrs. Jones | January 7th 2014 at 1389079527

Did you communicate with all of your buyers with a notice about Winter Storm Hercules?
mrsdinkerson
mrsdinkerson | January 7th 2014 at 1389107633

LOL, Mrs. Jones! Yes, as a matter of fact I have communicated with buyers during this terrible Polar Vortex in the US about the fact that the mail deliveries could be slowed a bit. Stay warm and thanks for adding your comment!
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Denny | February 9th 2014 at 1392012695

"Good communication is certainly one of the hallmarks of providing excellent customer service"

Hi, do you know if 11Main (dot com) Marketplace (the new Alibaba Subsidiary) will include Addoway merchants once they open their doors to US merchants?

I just received an invitation to join but I am not a member on Addoway (yet) and wasn't sure if they plan to offer a "Customer Service Leveling Field" for US eCommerce markets too?

You have a very impressive storefront here. Thank you, Denny
mrsdinkerson
mrsdinkerson | February 10th 2014 at 1392040103

Good Morning, Denny!
Thank you for taking time to comment on my blog and thanks for the compliment on my storefront, too.

I am unfamiliar with the new Marketplace you've mentioned, but will definitely check it out. Any questions regarding Addoway's activities with other eCommerce markets can be directed to Addoway's excellent Support Staff by clicking the "Help" button at the top of each page, then the "Contact Us" link on the following page. If there are any plans to join in with 11Main, they would be able to answer you.
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Bill Chance | February 10th 2014 at 1392061070

this lady has good CS skills and sounds like they know their biz well
mrsdinkerson
mrsdinkerson | February 10th 2014 at 1392064453

How very kind of you, Bill Chance! Thank you very much.
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Cindy | February 27th 2014 at 1393559192

Are you a column blog writer or journalist? If not, you should be.
mrsdinkerson
mrsdinkerson | February 27th 2014 at 1393560987

Thanks so much for the compliment, Cindy. I do have a bit of journalism in my background, but have not made time to become a blogger other than what I post on Addoway. I appreciate you taking time to read this blog and share your thoughts.
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Chip | March 16th 2014 at 1394967465

nice blog
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Marsha | March 16th 2014 at 1394978653

I have to agree with Chip and Cindy. You sound like a professional writer. Why do we not see more blogs by you? I enjoyed reading your story. It was the catchy title that made me click to read more.
Tweeted!
mrsdinkerson
mrsdinkerson | March 16th 2014 at 1394985523

Thank you very much, Chip and Marsha. Looks like I had better get busy blogging!
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Mary Lechelle' | March 16th 2014 at 1394999872

Saw a tweet about good Customer Service on Addoway along with http://www.addoway.com/mrsdinkerson/reputation

I did not realize that this site is still new waiting to blossom?
Retweeted, thanks ML
mrsdinkerson
mrsdinkerson | March 16th 2014 at 1395006683

Addoway has been around for a few years now, so thank you for tweeting and helping it to blossom!
You can read my newest Addoway blog here:

http://www.addoway.com/mrsdinkerson/blog/b/Raking-in-the-Dough
Monty
Monty | August 20th 2014 at 1408561289

Hi Pal, its Monty :)

I finally have some free time to sit and "Ketchup" (with fries) reading all or anything happening at Addoway, etc...

I see you haven't master pieced a new blog yet? Please do. We're all anxiously awaiting.
Tell us something like:

A. Why should we pay someone to Tweet our ads, or
B. What will be the gift toy this holiday season, or
C. Does Vintage sell better at Etsy or Addoway....?

Can you hear me now? LOL

Best of luck this Autumn Season approaching SEP 22nd, if not, sooner than we might think!

CiaO Pal, Montrose
mrsdinkerson
mrsdinkerson | August 20th 2014 at 1408563907

Great to hear from you, Monty! I know you've been enjoying your summer! My newest blog can be found here:

http://www.addoway.com/mrsdinkerson/blog/b/The-Buck-Starts-Here

But, you're right- it's time for something newer than June 2014! Those are some great suggestions, so I'll see what I can come up with. :)

Fall is my favorite time of year. Wishing you many Addo sales!
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Curious George | September 19th 2014 at 1411112587

What has happened to this site?

Seems like most merchant shops either have not been here in 6+ months and nothing new (in news) from this site location.

Did they move from AZ to San Francisco? I had read this somewhere (maybe in About Us or blog dunno)

Just curious, thanks
mrsdinkerson
mrsdinkerson | September 19th 2014 at 1411129856

I wish I could answer your questions, Curi. I have been noticing that there hasn't been much news the past few months, too. I have seen new members signing up and adding products, though. I'll let you know if I hear anything. Thanks!
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Curious George | September 21st 2014 at 1411287946

Good Lord in cyber heaven!
You are correct.
I just now noticed their most recent blog http://www.addoway.com/blog

was By: Addoway, Inc on May 3rd 2014

Last time I looked, the Spice Girls were on homepage and even they (the real ones) keep their own blogs updated.

Should the entire Membership be "concerned" you think?

I would imagine they're probably not because I've not seen nor read a thing about this site (anywhere) and suspect most here have departed.

Can you hear me now?

Thank you, Curi
mrsdinkerson
mrsdinkerson | September 21st 2014 at 1411318093

Well, obviously there are a FEW of us that are still around, Curi! As to the rest of the site and the people in charge, I cannot say where or what they are doing. I have a rather positive nature in general and am hopeful things will turn around for the good, but am also taking precautions in case they don't.

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