Looking back on my past years of online selling many small but important things come to mind for all of us to remember both as sellers and as buyers, especially with the holiday shopping season about to come upon us in full force. As more and more of us do our shopping online we are all looking to get the best deal and stretch our dollars as far as possible. The economy may have even have tendancies of bringing out stress in the mildest personalities. We don't see the seller we purchase from or the buyer we sell to face to face as we would in a retail store and at times we tend to forget there is a real person on the other end of the transaction.
Along with the rush of holiday shopping also comes delays in shipping, back orders in product, bad weather as we head into winter, illness from being cooped up and much more. It's very easy to forget that most of these things are unavoidable and because we are stressed we blame the person on the other end. Buyers blame the seller because the shipper took longer than the buyer thought it should have to get their package to them. The seller blames a buyer who forgot to respond to a message about details regarding a purchase. An item arrives damaged, which is in reality no fault of either party yet anger rises mostly due to stress as the buyer knows they are now going to have to find a replacement gift.
This stress and anger is then taken out on the other person, wrongly I might add. Holiday shopping stress is nothing new. When faced with a problem regarding your purchase or your sale it's wise to take a deep breath, maybe even a few and do nothing while you have a chance to think before you react to your anger or disappointment. Perhaps talk it over with someone you know to be level headed to prevent you from taking an inappropriate action.
When you take the "high road" and put a positive attitude towards a negative situation, almost any problem can be resolved with great ease and surprisingly little trouble. A pleasant message to the other party involved explaining what's wrong and a solution suggested, not demanded will help both of you get through the issue easier and with less hassle. Cooperation from both parties is an absolute necessity. Be sure to never blame the other party for problems beyond their control and remember emergencies do happen. Don't forget, never ever accuse the other party of lying.
Happy shopping and selling!
PS:And don't forget, these guidelines can apply at any time, not just during the holidays