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Addoway, Inc

40 Tips to Start Selling More Online Today


Always looking to improve your sales? Looking for those missing ingredients in your eCommerce business? Well last summer I shared some top eCommerce tips that I felt would help you start selling more online, but since then I have uncovered even more and I wanted to revisit them and add more just for you. There is so much information out there that you can really find yourself getting lost, so I decided to put together this list to help with some really important ones.

So are you ready??? Well here we go:

  1. Always, think like your customer - you are a buyer too. Ask yourself: “What do I need?” Then deliver exactly that and nothing less…ever!
  2. Give your shoppers more ways to pay. Don’t just use the paypal.png option. 6a00d8341c630a53ef0147e02d9479970b-320wipopularity is increasing and we offer this on Addoway too. We will also be coming out with alternative options in the future to give you even more choices on Addoway.
  3. Add a picture of yourself or your home office to your profile page. Go a little further and add a YouTube video – Show your personality. Don’t be shy! You have nothing to lose.
  4. Make your profile page as much about you as possible. Utilize blogging features like Addoway provides you and talk about your passions and hobbies. Use video features. Link up your social networking sites. Check out: The Now Project
  5. Please make sure you spell check – check your lists twice and then when you are done, check it again.
  6. Listen to your customers and invite their comments. Appreciate their feedback and candor and thank them for taking the time to tell you what they thought.
  7. Provide superior customer service – it’s as simple as that.
  8. Learn how to use a photo editing software to ensure your pictures are accurate and clear – you can download Picasa 3.8 from Google.
  9. If you have a business phone number, then add it to your profile page. If you have a number, but don’t want to add it, then why do you have a phone number?
  10. Send thank you cards with orders to your first time buyers. That personal touch goes a long way. Sometimes send thank you gifts if you can afford them.
  11. Pick the right products to sell that people actually want to buy and spend the time telling the story around your product line in your product descriptions or in your blog posts. Check out: 3 Ideas for Generating Unique Content for Your Ecommerce Business for even more information.
  12. Make sure you use and test the products you sell. You have to believe in what you are providing to your clients.
  13. Have promotional offers or specific days where you have discounts to drive traffic and then share this information throughout Facebook and Twitter. Use the coupon functionality to your liking, test and GET CREATIVE!
  14. Always think about the 3 P’s:  Product, Price, and Promotion and make it visible.
  15. Reply back to customer questions and concerns within 12 hours. The sooner the better. No longer than 24.
  16. SHIP FAST! As soon as the order goes through, get it out the door.
  17. Understand stock issues if you are a drop shipper. Know your inventory if you have it in house. If you are looking for suppliers check out our partner Salehoo
  18. Send your customers the tracking numbers twice if you can. Nothing puts a buyer at ease more than receiving a thank you email with a tracking number inside.
  19. Under Promise, Over Communicate and Over Deliver!
  20. Be consistent, don’t make buying from you confusing – Keep it Simple!
  21. Be patient – success takes time; make a friend and have an advocate for life.
  22. Make the font on your product descriptions readable 12pt at least and please no weird fonts.
  23. Offer a really good no questions asked return policy where applicable. You know the saying, “The customer is always right!”
  24. Don’t tell people you are new to eCommerce – this invites spammers and scammers and no one wants that.
  25. Continue to treat your great customers well. They will likely want to buy from you again, so offer those repeat purchase discounts, reply to them faster and keep them coming back for more.
  26. Treat your customers like you treat your friends. On Addoway we believe in building friendships over time and as time progresses you will receive referrals from these people because you treat them just like you want to be treated. You can also read: The Zappos Effect: 5 Great Customer Service Ideas for Smaller Businesses
  27. Make friends with other sellers: On Addoway we believe in community even if we don’t have a forum on our website. We believe in open engagement on our Facebook Fan Page and we want people to make friends. Nothing better than working with friends all day.
  28. Open up a Facebook Fan Page for your business and start engaging your audience. Give them a place to learn more about you and share your brand with their friends. You can learn more about Facebook Fan Pages just like I do from Facebook expert Mari Smith here.
  29. Open up a Twitter account and start building a follower base. You can go to Wefollow.com and follow people who have interests in the same things you do. Check out our KISS blog post or you can even learn more by reading: A no-nonsense guide to sharing and promoting content on Twitter. Another great read is: Promotiong your Brand on Facebook & Twitter.
  30. Give more than you expect to receive. It might sound weird, but trust me. You will receive more in the end than you could have ever imagined.
  31. Be positive. No one ever said this was going to be easy and if they did it was probably on an infomercial and you shouldn’t have believed them anyway. Success takes time, but as long as you believe in yourself and what you are setting out to do, no one will stop you.
  32. Grab a partner to work with. You know the song, “One is the loneliest number?” Well it’s true. Two people are always better than one. Remember 1+1 = 3 if you work together.
  33. Utilize your email lists to keep your buyers informed on new products, new specials, contests, giveaways and company updates. At Addoway we use Madmimi for our email campaigns.
  34. Give back: There are so many less fortunate people in the world and I am firm believer that you have to give in order to receive.
  35. Be Active: Get active in forums, discussion groups and blogging platforms.
  36. When you are online make sure you listen a lot more than you promote. Keep it simple and don’t promote right away or even all the time. It’s important to build relevancy among your audience and have them begin asking you what you do and why you do it rather than you just start telling them. Listen, listen, listen, chime in and then sell.
  37. Understand your market. If you sell handbags or anything fashionable, you should try to understand the current fashion trends. If you sell electronics you should know about the newest technologies and not be afraid to blog about it. People want to know what you think. Trust me!
  38. Pivot and adapt to change: Yes it’s a term that has begun to get overplayed, but simply put – don’t be afraid to change ideas or change directions if your business calls for it. Sometimes you might have to change product lines, change prices, change discounts, change partners, investors, everything. If you can adapt to change you will be just fine.
  39. Stand out amongst the crowd! More and more people are turning to sites like eBay, Amazon and Addoway to try to make it on their own. What makes you different? Why should they buy from you? For answers, please re-read the previous 38 tips.
  40. Lastly, Have Fun!  smiley_with_thumbs_up.gif There is no enjoyment in doing anything that you can’t truly enjoy doing!
The key is to just concentrate on one tip at a time. Don’t get too caught up doing too much at once. Pick one for each day or every week and just go from there. The key here is the value you show your customers. Show them value beyond anything they have ever received before and they will talk about you to their friends and the cycle will only continue from there. I personally enjoyed John Jantsch's blog 5 Ways to Create More Value for tips to help the team at Addoway with our competitive edge. Give that a read if you have some time.

So, whether you are doing this full-time or it’s just a part-time hobby right now, you have to make it fun. Oh and Good luck! 

Please share your successes and learning lessons with everyone in the comment section below or even add some more tips that you have tried that are not listed above.



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Reader Comments  (25)

Donna's Stuff & More
Donna's Stuff & More | March 29th 2011 at 1301419112

Is there a way we can add a YouTube video to our profile page, or even better on the storefront page where it says Meet the Seller?
Fredrick Nijm
Fredrick Nijm | March 29th 2011 at 1301419268 - in reply to DonnasStuffMore

You can add a youtube video in your profile. Go to My Addoway, click on Edit Profile and then click on Video. If you want to display a video on your profile, you may do so by entering a valid YouTube URL or YouTube member username. Entering a username will import any videos published by that user. You will then be able to select one from any of the videos available.
 | March 29th 2011 at 1301419601

Fantastic Fredrick! This is awesome...I'm saving this and going to go through it step by step. Kim
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Gingernell | March 29th 2011 at 1301420744

Great information Fred! Thanks!
Oshun Spirit Earth Friendly Traders
Oshun Spirit Earth Friendly Traders | March 29th 2011 at 1301425988

thanx Fred!
Fredrick Nijm
Fredrick Nijm | March 29th 2011 at 1301426241 - in reply to oshunspirit

You are welcome Susan :)
LouieTheSeller
LouieTheSeller | March 29th 2011 at 1301427116

This is great! I will follow each one of these suggestions to the best of my abilities. Thanks for sharing Fred. I greatly appreciate it.
Fredrick Nijm
Fredrick Nijm | March 30th 2011 at 1301506363 - in reply to MoviesMediaAndMore

Anytime Louie. Thank you
Indizona Variety
Indizona Variety | April 6th 2011 at 1302122979

This is great, thanks for posting.
CalcedoniaDesign
CalcedoniaDesign | April 7th 2011 at 1302179836

Great article. Thank you. Have a great day
Fredrick Nijm
Fredrick Nijm | April 7th 2011 at 1302245344 - in reply to CalcedoniaDesign

Thank you
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Getonic | April 17th 2011 at 1303093520

Fabulous post! Would love to hear your thoughts on selling strictly digital goods online!
Addoway.com/catsmom/storefront/
Addoway.com/catsmom/storefront/ | May 14th 2011 at 1305376020

I missed this in March, but I sure got it today :) Printed it out so I can go one step at a time.

Ilene
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online selling   | June 24th 2011 at 1308921108

Great article!!! Thanks for sharing this interesting information!!!
Enchanted Jewelry & Collectibles
Enchanted Jewelry & Collectibles | July 18th 2011 at 1311030583

Thanks for this article Fred. Great information...
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ShakeandBakeTrading   | July 19th 2011 at 1311105989

Wow! I had heard that you have quite a thriving community here, Fredrick, but I thought that some of it was based more on hype then truth.

i was wrong.

All I can say is, after checking your blog archives, getting involved with the community and all the rapid-response help I've gotten from your support team: wow! And I didn't even tap my ruby red slippers.
Fredrick Nijm
Fredrick Nijm | July 19th 2011 at 1311106036 - in reply to EnchantedJewelry

Glad you enjoyed it! Thank you for stopping by and reading.
Fredrick Nijm
Fredrick Nijm | July 19th 2011 at 1311106059 - in reply to online selling

Thank you for stopping by and reading it!
Fredrick Nijm
Fredrick Nijm | July 19th 2011 at 1311106092 - in reply to ShakeandBakeTrading

Thank you John, that means a lot. Glad you are enjoying your experience.
Turkish Market-USA
Turkish Market-USA | December 15th 2011 at 1324004745

What was I doing this day? Cause I missed this one......LOL..but still behind on writing and reading anyways....if it was in rhyming form, I be here faster...LOL THX Boss
mistermustache
mistermustache | January 10th 2012 at 1326198681

Thankyou for this awesome TIPS, very useful
I will try step by step, hope can helpme
:)
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brenda moultrie | March 5th 2013 at 1362544473

fantastic tips ..I wll be using some of them..thanks so much
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