I'll walk a mile for you and more, literally. Customer Service is Customer Service.
If it is at all possible, I will go the extra mile.
Late fall last year in 2011, I had my car break down. Having a vehicle for business is not a luxury. When the car is out of commission, what does one do? There was a particular weekend not too long ago, when no one I knew was around. I had no car, because it was in the shop for a brake job.
I had some orders come in over the weekend. Yikes! What to do? I walked to a store about a mile away and back to fulfill one order, only to find out they were a few items short of what the client wanted. So, I went back home and pondered. The next day, I got a taxi and went to another store.
Now, you might say that I lost some money on the sales orders. Well, perhaps. But, more importantly I... Read More